Terms of service

Last Updated: October 2026

Welcome to BLANKA. These Terms of Service govern your access to and use of blankaapparels.com, including purchases made through our online store.

By using our website or placing an order, you agree to these terms, subject to any rights you may have under applicable law. Please read them carefully before making a purchase.

1. Orders and Order Acceptance

  • All orders are subject to product availability and confirmation.

  • Please ensure that your name, contact information, shipping address, and order details are accurate when placing an order.

  • An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfilment.

  • If a product is unavailable or an order cannot be fulfilled, we will contact you and explain the available options.

  • Order changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

2. Prices and Payments

  • Product prices and applicable shipping charges will be displayed at checkout before you complete your purchase.

  • Prices, promotions, and product availability may change without prior notice. Changes will not affect an order already accepted, except where correction or adjustment is permitted by applicable law.

  • We reserve the right to correct genuine pricing or listing errors. If an error affects your order, we will contact you to discuss the appropriate next steps.

  • Available payment methods, including Cash on Delivery where offered, will be shown at checkout.

  • Customers are responsible for ensuring that payment information provided is accurate and that applicable payment requirements are met.

3. Product Information

We make reasonable efforts to display accurate product descriptions, images, colours, sizes, and specifications.

  • Colours may vary slightly due to lighting, photography, and individual screen settings.

  • Customers should review the product description and size chart before placing an order.

  • If a product is materially different from its description, damaged, defective, or incorrect, please contact us in accordance with our Return & Exchange Policy.

Minor differences in appearance do not change the product's stated specifications or any rights available to customers under applicable law.

4. Shipping and Delivery

  • Delivery estimates are provided for guidance and are not guaranteed delivery dates.

  • Delivery may be affected by courier disruptions, customs clearance, weather, public holidays, incorrect address details, or other circumstances beyond our reasonable control.

  • Customers are responsible for providing complete and accurate delivery information.

  • Applicable shipping charges and available delivery options will be displayed at checkout.

For order processing times, delivery estimates, shipping rates, tracking, customs duties, and shipping-related concerns, please review our Shipping Policy.

5. Returns, Exchanges, and Refunds

All return, exchange, and refund requests are handled according to our Return & Exchange Policy.

Please review that policy before placing an order. It explains eligibility, request deadlines, item conditions, shipping charges, and the circumstances in which an exchange or refund may be available.

Nothing in these Terms of Service excludes or limits any customer rights or remedies that cannot legally be excluded under applicable law.

6. Intellectual Property

All BLANKA trademarks, logos, designs, product images, graphics, written content, and other website materials are owned by or used with permission by BLANKA, unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission, except where permitted by applicable law.

7. Acceptable Website Use

You agree not to:

  • Use the website for unlawful, fraudulent, or misleading activities.

  • Attempt unauthorised access to the website, its systems, or customer information.

  • Interfere with website functionality, security, or availability.

  • Introduce malicious code or use automated methods to disrupt or misuse the website.

  • Copy or use website content in a way that infringes intellectual property rights.

We may restrict access where reasonably necessary to protect our website, customers, or business, subject to applicable law.

8. Third-Party Services and Links

Our website may use third-party services or contain links to external websites, including payment, delivery, analytics, and other service providers.

Third-party services may be subject to their own terms and privacy policies. BLANKA is not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.

9. Limitation of Liability

BLANKA will make reasonable efforts to maintain an accurate, secure, and accessible website. However, uninterrupted or error-free operation cannot be guaranteed.

To the extent permitted by applicable law, BLANKA is not responsible for losses arising from circumstances beyond our reasonable control, including courier disruptions, customs delays, or temporary website interruptions.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

10. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review that policy. Any consent required for cookies, marketing, or other data processing will be obtained separately where required by applicable law.

11. Changes to These Terms

We may update these Terms of Service to reflect changes to our business, website, services, or applicable requirements.

Updated terms will be published on this page with a revised Last Updated date. Changes will apply as permitted by applicable law.

12. Governing Law and Customer Rights

These terms are subject to applicable laws and regulations. Nothing in this policy is intended to remove mandatory consumer protection rights that apply to a customer's purchase.

Where a dispute arises, we encourage customers to contact BLANKA first so that we can try to resolve the matter fairly.

13. Contact Us

For questions about these Terms of Service, orders, or our website, please contact:

BLANKA

Please include your order number when contacting us about an existing purchase.