Shipping policy


Last Updated: October 2026

At BLANKA, we aim to provide reliable and timely shipping for a smooth shopping experience. This policy outlines our order processing times, shipping charges, estimated delivery times, tracking procedures, and how we handle shipping-related issues.

1. Order Processing Time

  • Orders are generally processed within 1–3 business days after placement.

  • Orders placed on Sundays or public holidays are generally processed on the next business day.

  • Order processing time is separate from shipping and delivery time.

2. Shipping Within Pakistan

  • Estimated Delivery Time: Usually 2–5 business days after dispatch.

  • Free Shipping: Available on orders over PKR 3,000.

  • Standard Shipping Fee: A flat fee of PKR 250 applies to orders of PKR 2,999 or less. The applicable shipping fee will be displayed at checkout.

Delivery times may vary depending on the destination, courier service, public holidays, and other circumstances beyond our control.

3. International Shipping

United States (USA)

  • Estimated Delivery Time: Usually 10–15 business days after dispatch.

  • Shipping Charges: International shipping rates are based on the number of articles, shipment weight, destination, and applicable courier charges. The rates listed in Section 4 apply, subject to any destination-specific adjustments.

Other International Destinations

  • Delivery times and shipping charges vary depending on the destination, courier service, shipment weight, and customs requirements.

  • Shipping may be unavailable in certain locations due to courier limitations or customs regulations.

  • All international delivery timeframes are estimates and are not guaranteed delivery dates.

4. International Shipping Rates

International shipping charges are based on the number of articles in your order and the total shipment weight.

  • 1 article: USD 25

  • 2 articles: USD 30

  • 3 articles: USD 35

  • 4 articles: USD 40

  • Each additional article: USD 5 per article, subject to the total shipment weight and destination.

The final shipping cost may vary depending on the total shipment weight, destination, and applicable courier charges. The applicable shipping charge will be displayed at checkout before you complete your purchase.

Additional charges may apply for certain destinations or shipments where courier requirements differ.

5. Order Confirmation

  • An order confirmation will be sent via email and WhatsApp after your order is placed.

Please ensure that your contact information and delivery address are accurate when placing your order. If you notice an error, contact BLANKA as soon as possible. Changes to order details cannot be guaranteed after dispatch.

6. Order Tracking

  • Tracking details will be provided after dispatch, where available.

  • Tracking information may take some time to appear or update in the courier’s system.

  • If tracking details are unavailable or your order appears delayed, please contact us with your order number.

7. Customs Duties, Taxes, and Import Charges

  • International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

  • Unless otherwise stated at checkout, customers are responsible for applicable customs duties, taxes, and import charges.

Customs inspections and clearance procedures may cause additional delivery delays.

8. Shipping Delays

Delivery delays may occur due to:

  • Weather conditions or natural events.

  • Public holidays or peak shipping periods.

  • Courier service delays or disruptions.

  • Customs inspections and clearance procedures.

  • Incorrect or incomplete delivery information.

If your order is delayed beyond the estimated delivery timeframe, contact us with your order number and tracking details, if available. We will assist in checking the shipment status and contacting the courier where possible.

9. Lost, Damaged, Missing, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, is missing an item, or appears to be lost in transit, please contact us promptly.

To help us investigate, please provide:

  • Your order number.

  • A clear description of the issue.

  • Photographs or other supporting evidence, if available.

Unboxing Video Recommendation: We recommend recording a clear, continuous video showing the sealed parcel, shipping label, and complete unboxing process. This can help us investigate claims involving damaged, missing, or incorrect items. An unboxing video is recommended but is not an absolute requirement for submitting a claim.

Each case will be reviewed based on the circumstances and available evidence. Where applicable, we will work to resolve the issue in accordance with our Refund and Return Policy and the circumstances of the claim.

10. Shipping Charges and Delivery Information

Available shipping charges and delivery options will be displayed at checkout before you complete your purchase.

Please review your final order total, including any applicable shipping charges, before placing your order. If a shipping rate is unavailable for your destination, please contact BLANKA before completing your purchase.

11. Contact Us

For shipping inquiries, tracking assistance, or delivery-related concerns, please contact us:

BLANKA

Please include your order number in your message so we can assist you more efficiently.